Voicemail escalation
A voicemail nobody hears is not a message. VMAlerts turns one into a phone call to a real person — and keeps calling your on-call rotation until somebody takes responsibility.
Free for 7 days. No credit card.
Full service, no limits. Your account is live in minutes.
Keep it afterward for $150 to start ($100 setup plus your first $50 month). Cancel any time with 1 click.
How the trial works
Tell us who answers. You get a number and a console. No card.
Every feature, every agent, no caps. Nothing is held back.
Keep it with one click. Do nothing and it simply pauses. We never charge a card you didn’t give us.
Trials call US and Canadian numbers. Mexico is not part of the trial; we are working on a separate program for Mexico.
The problem
The phone rings out. The caller leaves a message describing something that matters to them — a leak, an outage, a patient, a stranded lorry. That message then sits in a mailbox, silent, until somebody happens to check it.
Delivers the message to an inbox nobody is watching at 2am. It is a record, not an alert.
Works until that person is asleep, driving or off shift. There is no second name, and no way to know it was missed.
Relies on somebody remembering to look. Nothing records who was asked or what they said.
Charges per call, adds a stranger between caller and engineer, and still ends in a call to your own on-call list.
“Did anyone deal with the message that came in on Saturday night?” Without a record of who was called, when, and what each person said, the honest answer is usually “probably”.
What VMAlerts does
Your caller hears your own greeting, in your own words — type it and it is spoken for you, or record your own. Then two things happen the moment they hang up, and they happen at once.
An email goes out immediately with the recording attached and a written transcript in the body — so whoever opens it can read the message without listening to it.
Your on-call list is worked through in the order you set, one person at a time, until somebody accepts. Nobody's phone competes with a colleague's.
Answering the phone is not accepting. Somebody has to hear the message and press 1. That distinction is what makes the record meaningful — VMAlerts records the difference between a phone that was answered, a machine that picked up, and a person who listened and declined.
The console
The dashboard answers both questions in one screen.
It is the percentage of messages somebody took responsibility for. A falling rate tells you the rotation is not working long before a customer complains about it.
The record
Every voicemail and every attempt, searchable and exportable. Narrow by number, outcome or date range, then open any row for the full account of what happened. Export CSV gives you exactly the rows you are looking at, not everything.
Useful long after the night in question. When a customer asks why nobody called back, or a contract requires evidence that somebody responded, the answer is a filter away — with the recording, the transcript and the timings still attached.
Yours alone
Your account is tied to your numbers. Signing in shows your voicemails, your roster and your settings, and nothing outside them.
Escalation calls to your on-call people show your own caller ID, so they recognise the number and answer it.
Maintain your rotation, recipients and announcements yourself, whenever the roster changes. No ticket, no waiting.
An account with nothing granted sees nothing at all, rather than everything. Access is granted a number at a time and never assumed; anything not granted is refused and written to the log.
Accounts can be deactivated when somebody leaves without deleting anything they did, and every sign-in is recorded.
The call record is append-only: results are added, never edited. An audit log records every sign-in, change and refused access.
Close a monitored number and billing stops the same day — no notice period, no phone call to cancel. Your greeting, your messages and your rotation come off the system, and the number is released.
A sealed copy of a closed account is kept, so one closed by mistake can be put back exactly as it was — rotation, greeting and call history included. That copy is never part of the running system, and it is the only thing that outlives the account.
What it costs
Everyone who answers for that number is included. Adding a second name to the rotation costs nothing.
Calls to US and Canadian numbers are included. Calls to Mexico cost far more to carry, so they aren’t in the trial. We’re building a separate plan for Mexico.
After 7 days, if you do nothing, the account simply pauses; nothing is ever charged to a card you never gave us. Your settings are kept 14 days after that, then the number is released and the settings are archived. Keep my account restarts it exactly as left. Keeping it costs $150 to start ($100 setup plus the first $50 month), then $50 per month per profile. Adding a second profile during the trial ends the trial: you pay for both, $200 that day ($100 setup + $50 + $50), shown clearly before you pay. Cancel any time with 1 click; billing stops the same day.
Charging by the number rather than the person means the cost is predictable. A bad week with forty callouts costs the same as a quiet one — which is exactly when a per-call service becomes expensive.
Getting started
An existing setup can be brought across as it stands — the rotation, the order, the recipients and the number each group of staff sees when their phone rings. Nothing has to be retyped, and nothing goes live until you have checked it.
Prefer to talk first?
Leave your email and we’ll set up a short call and show you VMAlerts working on a real phone. No card, no obligation.
We reply within one business day. Your email is used only to arrange the call.
VMAlerts